Winter is coming and the health of our guests and staff is our top priority. As the winter season approaches, Bansko ski resort is ready for a comeback, armed with plans on how to keep guests safe.
Face covering required
Following the strict rules of the health authorities, face masks are required in enclosed spaces and will be mandatory in lift lines and during the Gondola ride, chair, and cabin lift. As for now, the lifts are planned to work in full capacity.
Disinfection of the lifts
The resort management has announced that an Italian machine will be used for the disinfection of the lifts. The disinfection will be carried out on a daily basis and its action would last up to 18 hours.
Ski & Board Traventuria preparing for the season
Our rental shop is ready to welcome its guests applying all safety measures. Our shop has 2 powerful ventilation systems that bring fresh air into the store. The equipment is sanitized after each customer and personal lockers with their own sanitizing system are at our customers’ disposal.
Our lockers
Flexible Cancellation Policy
We’ve taken care of our guests’ comfort by updating the Cancellation policy, so we’ve got you covered if you decide to book in advance or last-minute.
| CANCELLATION CHARGES IN CASE OF CANCELLATION BY THE CUSTOMER | |||
|---|---|---|---|
| TIME PЕRIOD / PACKAGE TYPE |
> 48 hrs | 48hrs – 24hrs | < 24hrs (+ no-show) |
| BASIC PACKAGE with CAX protection* |
Cost of CAX protection (not less than 10 EUR p/p) |
100% | 100% |
| BASIC PACKAGE w/o CAX protection* |
Standard terms and conditions apply | 100% | 100% |
| PREMIUM PACKAGE | 3.5% of the amount paid (not less than 10 EUR p/p) |
Deposit amount (as per invoice) |
100% |
*the CAX (cancellation) protection package is an extra, available while booking ski packs on our website (you will see it during the reservation process)
| CHARGES IN CASE OF CHANGE OF DATES BY THE CUSTOMER | ||||||
|---|---|---|---|---|---|---|
| TIME PЕRIOD / PACKAGE TYPE |
> 48 hrs | 48hrs – 24hrs | < 24hrs (+ no-show) | |||
| BASIC PACKAGE with CAX protection* |
Free of charge | 50% | 100% | |||
| BASIC PACKAGE w/o CAX protection* |
Standard terms and conditions apply | 60% | 100% | |||
| PREMIUM PACKAGE | Free of charge | 40% | 100% | |||
*the CAX (cancellation) protection package is an extra, available while booking ski packs on our website (you will see it during the reservation process)
YOU ARE ALSO ELIGIBLE FOR A REFUND IN CASE OF:
1) Complete resort closure as a result of Covid-19 or other global pandemics: In this case, you will be eligible for a refund of the unused part of the ski package (difference of price) minus 10 EUR p/p handling fee.
(Mind that, as a rule, no refund is possible in case of not operational lifts and drags due to bad weather conditions or temporary technical breakdowns/power cuts).
2) Border closure in Bulgaria: If before your arrival Bulgaria closes its borders for passengers, coming from your country, and your travel dates fall into the border closure period, you will be eligible for a refund (minus 3.5% of the amount paid but not less than 10 EUR p/p)
3) Self-isolation requirements: If before your arrival Bulgaria, or the country you are coming from, introduces self-isolation requirements (either in Bulgaria, or in your country of origin when you go back), and these measures match your travel dates, you will be eligible for a refund (minus 3.5% of the amount paid but not less than 10 EUR p/p)
REMARKS:
1. Cancellation/change of dates/refund requests are considered valid only if sent in written to info@traventuria.com. Requests verbally advised to our staff (locally or by phone) will not be acknowledged.
2. Time period of 24hrs starts from 08:00 am local time (07:00 CET) 1 day before the first skiing date. Cancellation/date change requests should be received before that time in order to qualify.
3. Time period of 48hrs starts from 08:00 am local time (07:00 CET) 2 days before the first skiing date. Cancellation/date change requests should be received before that time in order to qualify.
4. When changing the booking to a new date, there might be a price difference, which should be paid extra.
5. When changing the booking to a new date, the latter should fall within the same skiing season or the next one at the latest.
6. Only customers, already in the resort, are eligible for a refund in case of complete resort closure.
7. Reasons for cancellation should not be advised by the client, as these will not affect our refund policy.
8. All cancellation/change of dates requests will be treated as per the time when they are received for the first time (and irrespective of how the situation evolves later on).
9. Link to our standard terms and conditions HERE
Ski & Board Traventuria is a leading provider of lift passes, equipment rental, airport transfers, and ski school for the Bansko area. To book your next ski vacation in Bansko with us, please check our website – www.skibansko.bg
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